Please note that we need at least 24 business hours notice for all cancellations otherwise a 60% fee will apply. If you fail to attend your appointment without giving us a minimum of 2 business hours notice to cancel, you will be charged 100% of the appointment fee. Please call us on 02 6295 0400 if you need to cancel and leave a voice mail if we don’t answer, or reply to your sms reminder, or email us at info@livewellnaturally.com.au
We require that Monday appointments are cancelled via phone call, voicemail, SMS or email before Saturday close of business at 12pm. If you think you are coming down sick 2 business days beforehand (when your sms reminder comes in), we recommend to cancel then call us back on the day if you feel well. We can then do our best to book you in. If you come down sick on the morning of your appointment and give us more than 2 hrs notice, the 60% fee will apply. We ask that you please stay home if you are unwell.
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